Refund Policy

Effective Date: March 17, 2026 · Last Updated: March 17, 2026

Welcome to Rays Chinese Class. By purchasing any digital product from our website, you agree to the terms outlined in this Refund Policy.

1. Nature of Digital Products

All products sold on this website are digital products, including but not limited to:

  • PDF learning materials
  • Downloadable resources
  • Educational content
  • Online learning materials

These products are delivered electronically and are considered intangible goods.

2. No Refund Policy

Due to the nature of digital products, all sales are final. Once a purchase is completed and the product has been:

  • Downloaded
  • Accessed
  • Delivered electronically

we do not offer refunds, exchanges, or cancellations under any circumstances, except as outlined below.

3. Limited Exceptions

3.1 Technical Issues

If the purchased product:

  • Cannot be downloaded
  • Is corrupted or damaged
  • Cannot be opened or accessed

3.2 Product Misrepresentation

If the product is materially different from the description provided on the website.

4. Refund Request Conditions

To be eligible for a refund:

  • You must contact us within 7 days of purchase
  • You must provide proof of purchase (receipt or order confirmation)
  • You must clearly describe the issue

We reserve the right to verify the issue before approving any refund.

5. Resolution Process

Before issuing a refund, we may:

  • Provide technical support
  • Offer a replacement file
  • Assist with access issues

Refunds will only be processed if the issue cannot be resolved.

6. Unauthorized Use

Refunds will not be granted in the following cases:

  • You changed your mind after purchase
  • You no longer need the product
  • You purchased by mistake
  • You failed to read the product description
  • You are unable to use the product due to lack of technical knowledge

7. Chargebacks & Disputes

If a chargeback or dispute is initiated without contacting us first:

  • We reserve the right to suspend access to all products
  • Your account may be restricted or terminated

We strongly encourage customers to contact us before initiating disputes.

8. Contact Information

If you have any questions or need assistance, please contact us:

Email: raysonlineclass@gmail.com

We aim to respond within 24–48 hours.